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Design, specification, installation, warranty and service are aspects of outdoor lighting that
are interrelated: good design requires specification of precision components; good quality
components should have extended life and a reasonable warranty; service is a function of the
ability to renew wear items such as sockets, lamps and connectors quickly and at low cost. It
is important that a lighting company have a sufficient track record to inspire confidence in
their ability to meet all these needs. A service vehicle fully stocked with all parts to
maintain or replace problem components is a must. Also, a lighting company should stand
between you and the manufacturer on warranty claims; ideally this means repairing or
replacing on the first service call and then resolving warranty claims at no cost and no
interruption of lighting system operation.
Service agreements that are essentially extensions of the original warranty offer a fixed
cost for maintenance. Price is normally related to the replacement cost of lamps in a system,
since this constitutes the major maintenance expense.
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